Booking and Confirmation
The booking shall be treated as confirmed when the full payment in advance has been provided. When reserving a room your name, address, arrival- and departure time and method of payment are required.
A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply credit card guarantee in order to secure the reservation
Arrival and Departure
The hotel room is at your disposal from 4:00 pm on the day of arrival. On your departure day the room must be vacated by 11:30 am. The reception time of hotel is from 3:00 pm – 9:00 pm (Finnish time). 24 hours before the guest’s arrival we will send them a passcode for entering the hotel and their room as well. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
Credit card guarantee is required for all bookings when confirming the reservation. To guarantee the reservation the hotel will need the following information: your name, credit card number, credit card expiry date, credit card CVC/CVV code, address, phone number and email address. The hotel may acquire your contact details verbally or in writing.
Credit card used for guaranteeing the stay may also be used for charging any incurred costs related to cancelled or no-show reservations.
Cancellation and No Arrival
April-November: if not agreed otherwise, an international credit card number is required as a reservation guarantee. Reservation can be cancelled free of charge 48 hours prior to the arrival day. If you cancel your reservation 24 hours prior to the arrival day, we will withhold 50% of the price of the booked stay. No-show fee: 100% reservation fee.
December-March: Reservation is paid 100% with credit card in advance. Deposit payment is non-refundable in the event of cancellation or no-show.
Different policies may apply for different rates, events or periods.
Responsibility on Your Valuables
The hotel can store your luggage before check-in or after checkout. The maximum storage time is 8 hours. The hotel is entitled to collect a charge for storage after 8 hours.
Your valuables can be stored in a safety deposit box in your room.
In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
The hotel is not responsible for valuables stored in a safety deposit box in your room.
The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle.